Hospitality technology company Avalora has introduced Cross-Platform Guest Intelligence (CPGI), an AI-powered platform designed to help hotels understand guest needs and identify new revenue opportunities. The product was unveiled at The Hospitality Show 2026 in Miami Beach. It collects information from guest calls across connected hotel systems and turns it into reports that help managers identify service trends and changing demand. Its features include AI-generated call summaries, transcripts, sentiment analysis, and customizable call scoring. The platform can also identify recurring requests, such as restaurant bookings, room service, extended stays, and transportation needs. Read more

The Venetian Resort Las Vegas has introduced Milano, a 275-suite hotel-within-a-hotel designed around Italian luxury and hospitality. The property features Milan-inspired interiors, custom Italian furnishings, and a dedicated concierge service. Guests staying in Signature Suites also receive butler service, with the largest accommodations spanning up to 8,000 square feet. Milano has its own Dolce & Gabbana Pool, complete with custom cabanas, loungers, and decor inspired by the fashion house. The resort is also introducing Milano Moments, an evening experience based on Italian hospitality traditions. Read more

Oliver Hotels & Resorts is moving away from hotel ownership and focusing on third-party management contracts. The Minnesota-based company currently manages 30 hotels, while its parent company, Oliver Companies, holds ownership interests in 21 properties. It has sold five hotels over the past three years and plans to replace owned assets with properties managed for other owners. Its long-term target is a third-party managed portfolio of 50 to 80 hotels. The company is focusing on midsize hotel owners and plans to add three to five management contracts this year while retaining its existing operating systems and owner-focused approach.. Read more

Leonardo Hotels is expanding its German portfolio with the acquisition of a former IntercityHotel in Schwerin, the capital of Mecklenburg-Western Pomerania. The property will initially operate as Hotel Schwerin City Center by Leonardo Hotels while undergoing extensive renovations. The work covers guest rooms, bathrooms, corridors, and public areas, along with the installation of air conditioning. Once completed, the hotel will join the group's portfolio as Leonardo Schwerin City Center. It will offer 180 rooms, a restaurant, and seven flexible conference rooms, with some spaces accommodating events for up to 140 people. Its location beside the main railway station provides convenient access to the city center. Read more

Luxury hotel Le Sereno in St. Barth will reopen for the season on November 16, 2026, following a three-year renovation led by owners Luis and Angelica Contreras. All accommodations have been redesigned, with new tropical gardens providing greater privacy and outdoor space. The property also features an updated pool area designed with Patricia Urquiola and a new 2,400-square-foot signature suite with a private pool and direct beach access. Another major addition is BOKAO, a new beach club on an adjoining beachfront property. The hotel has also refreshed its Italian restaurant, Le Sereno Al Mare, and renovated its waterfront spa. Read more

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