Inbound calls to your property book at rates online traffic can only dream of, but most operators have zero visibility into what's happening on those calls, where leads come from, or which ones slip away.

TrackPulse brings every guest conversation – voice, email, SMS, chat – into one dashboard, with call scoring, lead source tracking, and automated follow-ups so nothing falls through the cracks.

Millennium Premier New York Times Square has officially reopened following a large-scale renovation that refreshed guestrooms, public areas, and guest amenities. The property sits in the center of Times Square and is targeting both leisure and business travelers looking for a boutique-style experience in Manhattan. Hotel leadership says the renovation focuses on modernized accommodations while preserving the property's premium location advantage. The hotel’s Club Lounge is also expected to open later this year, adding another guest experience feature. Read more.

With the 2026 US Open approaching, travel companies are already promoting premium hospitality packages that combine tournament tickets, hotel stays, and VIP experiences. The event continues to attract international visitors seeking sports tourism experiences in New York City. Hospitality providers are positioning packages around luxury accommodations, transportation, and exclusive access opportunities. The tournament remains one of the biggest annual demand generators for hotels across New York during late summer. Read more.

Sheraton Sand Key Resort is drawing renewed attention for its private beachfront access and Gulf Coast location. The resort offers guests direct access to white-sand beaches while remaining close to Clearwater's restaurant and entertainment scene. Industry observers continue to note growing traveler demand for properties that combine resort-style amenities with nearby dining and local attractions. Florida's Gulf Coast remains one of the strongest leisure travel markets in the United States. Read more.

Iberostar is reportedly ending its management and commercial operations for 12 hotels in Cuba. The move comes as U.S. sanctions targeting tourism operations connected to military-linked entities continue to create uncertainty for international hotel operators. The decision could reshape parts of Cuba's hospitality sector, where foreign brands have long played a major role in hotel management. Industry watchers are closely monitoring how other international operators respond to the changing regulatory environment. Read more.

Hard Rock International and developer Mundo Planalto have broken ground on the new Hard Rock Hotel Gramado. The project strengthens Hard Rock's expansion strategy in Brazil and adds another major hospitality development to the tourism-focused city of Gramado. The destination is known for its year-round events, cooler climate, and strong domestic tourism appeal. The hotel is expected to further support the area's position as a premium travel destination in South America. Read more.

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