Inbound calls to your property book at rates online traffic can only dream of, but most operators have zero visibility into what's happening on those calls, where leads come from, or which ones slip away.

TrackPulse brings every guest conversation – voice, email, SMS, chat – into one dashboard, with call scoring, lead source tracking, and automated follow-ups so nothing falls through the cracks.

Early concerns that the FIFA World Cup would not deliver the expected hotel demand have eased. New data from CoStar shows that U.S. host cities are outperforming earlier forecasts, with stronger occupancy and higher room rates during the tournament. The Fourth of July holiday and the World Cup knockout rounds have helped drive demand across many markets. The latest figures also support a brighter outlook for the U.S. hotel industry through the rest of 2026. Read more.

Crescent Hotels & Resorts has added Populus Denver to its growing Latitudes Collection of independent lifestyle properties. The 265-room hotel is recognized as the first carbon-positive hotel in the United States and is known for its distinctive nature-inspired design. Crescent plans to build on the property's sustainability focus while strengthening its food and beverage operations and guest experiences. The move expands Crescent's presence in the lifestyle hotel market. Read more.

Louisville's Hotel Distil has received Marriott's Hotel of the Year award for the United States and Canada, one of the company's highest property honors. Located on the city's historic Whiskey Row, the bourbon-inspired luxury hotel was recognized for outstanding guest service, operational excellence, and overall performance. The award highlights the hotel's strong reputation within Marriott's portfolio and reinforces Louisville's growing hospitality profile. Read more.

Japan's APA Hotel has acquired the Kimpton La Peer West Hollywood in Los Angeles through its U.S. subsidiary. The 105-room luxury property will continue to be operated by IHG Hotels & Resorts under the Kimpton brand while APA takes ownership. The acquisition marks APA's first major step in its North American expansion strategy and could lead to additional partnerships with global hotel brands in the future. Read more.

Resolute Road Hospitality has been selected to manage a new dual-branded Marriott development in Sherman, Texas, in partnership with TEKMAK Development. The project will combine a 123-room SpringHill Suites and a 108-room TownePlace Suites, with shared meeting spaces, dining, and guest amenities. The development is designed to serve both short-term and extended-stay travelers while benefiting from the area's growing corporate investment and business demand. Read more.

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