Inbound calls to your property book at rates online traffic can only dream of, but most operators have zero visibility into what's happening on those calls, where leads come from, or which ones slip away.

TrackPulse brings every guest conversation – voice, email, SMS, chat – into one dashboard, with call scoring, lead source tracking, and automated follow-ups so nothing falls through the cracks.

Luxury hotels are increasingly extending their brands beyond guestrooms by offering branded residences, private clubs, curated travel experiences, and exclusive lifestyle services. This strategy allows hotel companies to build stronger relationships with affluent customers while creating new revenue streams outside traditional hospitality. As luxury travel continues to evolve, guests are looking for brands that offer a complete lifestyle rather than just accommodation. Read more.

Egypt's Red Sea resort city is drawing renewed investor interest as tourism rebounds and hotel demand rises. More than $1.1 billion in new projects has been announced, backed by Egyptian, British, and Kuwaiti investors, while additional Gulf-backed developments are under consideration. Improved air connectivity, relatively affordable land, and growing international visitor numbers are helping position Sharm El-Sheikh for another phase of hospitality growth. Read more.

The Lancaster Landmark Hotel Company has rebranded as The Landmark Collection, bringing six hotels across London and Bangkok under a single hospitality brand. The new identity supports the company's plans to expand through acquisitions, launch a shared loyalty programme, and grow its international management platform. While operating under one umbrella, each property will continue to retain its own character and guest experience. Read more.

A new investment fund launched by Knowledge Economic City will finance two Marriott-branded hotels and nearly 300 branded residences in Medina. The development includes a 288-room JW Marriott and another 327-room Marriott hotel, supporting Saudi Arabia's growing pilgrimage tourism sector. The project adds to Marriott's expanding Saudi pipeline, which now exceeds 40 hotels across the Kingdom. Read more.

Taipei is experiencing a wave of luxury hotel openings as global brands race to establish a presence in Taiwan's capital. New arrivals, including Capella, Four Seasons, and InterContinental, are reshaping the city's high-end hospitality market and attracting both business and leisure travellers. Industry leaders believe the influx reflects growing confidence in Taipei's tourism potential, strong international demand, and its role as a regional business hub. The new properties are also expected to raise service standards and increase competition in the luxury segment, giving travellers more premium accommodation choices. Read more.

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