Most CX platforms don't own the voice. They orchestrate a workflow, then call a third party for speech and transcription. Every hop adds latency, and latency is what turns a frustrated customer into a churned one.

ElevenAgents is the opposite. Built on the voice models the market already builds on, it runs voice, transcription, chat, and reasoning in one vertically integrated pipeline. Responses come back in under 400 milliseconds and sound human, not synthetic. When a caller gets frustrated, the agent detects it and shifts tone in real time: calm, reassuring, patient.

You keep full control. Plug in any LLM, connect tools, webhooks, and MCP servers, and ground every answer in your knowledge base. Launch in minutes, A/B test with Experiments, enforce Guardrails, and version every change.

More resolved conversations, less infrastructure stitching. Pricing is transparent and flat at $0.08 per minute.

Start building free

Marriott reported solid second-quarter earnings, driven by continued international travel and steady growth in its development pipeline. Global RevPAR increased, although performance in the U.S. and Canada was softer than overseas markets. The company added thousands of rooms during the quarter and maintained confidence in its long-term expansion strategy. Marriott also highlighted the strength of its loyalty program and global brand portfolio as key drivers of future growth. Read more.

One of the biggest themes at HITEC 2026 was not new AI tools but how hotels will manage them. As AI agents begin handling reservations, marketing, revenue management, and guest communications, experts say governance is becoming essential. The industry is moving toward Agent Management Platforms that monitor, coordinate, and control multiple AI systems. The focus is shifting from deploying AI to ensuring it remains transparent, secure, and accountable. Read more.

Soft brands continue to gain momentum among hotel owners looking to combine independent identities with the reach of major hotel groups. Rather than following strict brand standards, these collections allow properties to preserve their character while benefiting from global reservation systems, loyalty programs, and marketing support. The approach is especially attractive for owners focused on creating distinctive guest experiences without sacrificing distribution and operational resources. Read more.

Fattal Hotels has acquired the leasehold of The Dilly, one of London's best-known hotels overlooking Piccadilly Circus. The acquisition strengthens the group's presence in the UK luxury hospitality market and adds another landmark property to its growing European portfolio. Fattal plans to build on the hotel's heritage while investing in improvements that enhance the guest experience. The move reflects continued investor confidence in London's premium hotel sector. Read more.

Microsoft has warned that Russian-backed hackers are targeting travelers through compromised hotel Wi-Fi networks. Attackers reportedly use fake update prompts and phishing techniques to steal credentials or install malware, particularly from business travelers. The warning serves as a reminder that hotel networks remain attractive targets because they connect guests from many organizations. Security experts recommend using a trusted VPN, avoiding unsolicited software updates, and enabling multi-factor authentication while traveling. Read more.

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