Inbound calls to your property book at rates online traffic can only dream of, but most operators have zero visibility into what's happening on those calls, where leads come from, or which ones slip away.

TrackPulse brings every guest conversation – voice, email, SMS, chat – into one dashboard, with call scoring, lead source tracking, and automated follow-ups so nothing falls through the cracks.

The historic Davenport Hotel in Spokane unveiled another phase of its multi-year renovation project aimed at preserving the property’s legacy while modernizing guest experiences. The updates include redesigned public spaces, upgraded guest accommodations, and restoration work focused on maintaining the hotel’s historic architecture. Hotel leadership says the project is designed to strengthen the property’s role within downtown Spokane’s tourism and business activity. Historic hotels across the U.S. continue balancing preservation efforts with the need to meet modern traveler expectations. The renovation also reflects growing investment in heritage-focused hospitality properties. Read more.

American Hotel & Lodging Association President and CEO Rosanna Maietta said the Los Angeles City Council approved amendments to the city’s hotel minimum wage law that provide some relief to hotel operators facing rising labor costs. AHLA noted that while the revised bill is not perfect, it slows rapidly increasing operating expenses during a period of weaker travel demand. The association also described the move as a shift in how city leaders are engaging with businesses tied to the local economy and hospitality workforce. Read more.

IHG Hotels & Resorts and Centinel Public Partnerships were selected to support lodging operations for the U.S. Air Force. The partnership will focus on managing and modernizing military lodging facilities while improving guest services for military personnel and families. Hospitality companies increasingly view government and military lodging contracts as long-term operational opportunities with stable demand. The agreement also reflects continued collaboration between public sector organizations and private hospitality operators in large-scale accommodation management. Read more.

Four Seasons Hotel Houston introduced a soccer-themed celebration package tied to the growing excitement surrounding major international football events in the United States. The offering includes themed experiences, dining, and hospitality packages designed for soccer fans visiting Houston. Hotels across major host cities are building event-focused travel experiences ahead of large global sporting tournaments. Sports tourism continues driving demand for premium hospitality packages and localized guest experiences. Read more.

A new report published by HospitalityNet examines how hotel owners and investors across the Gulf Cooperation Council region are responding to tensions involving the United States and Iran. Investors reportedly remain cautious about geopolitical instability affecting tourism demand, airline traffic, and regional investment activity. At the same time, many hospitality leaders continue expressing long-term confidence in Gulf tourism growth and infrastructure development. The report highlights how geopolitical risk increasingly influences hotel investment strategy, especially in regions heavily connected to international travel and business activity. Read more.

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